Electronic voice recognition finds men more difficult to understand
March 5th, 2010 Posted in News | No Comments »Frustrating automated phone calls may be a thing of the past thanks to a new study lead by researchers at the University of Edinburgh. The work uncovered the most common mistakes made by automated phone systems in the hope of improving speech recognition services.
The study found that computers often have difficulty recognising the first word in a sentence, as well as problems with understanding sentences that contain a lot of ‘umm’ and ‘err’ sounds. The research also found that men are more commonly misunderstood, something that is likely to be due to their more frequent use of these indecisive noises. Words which sounded similar were also often misinterpreted, especially when either word could be used in a similar context. The work came from recording phone conversations between people, then submitting them to an electronic speech recognition programme to observe how it interpreted the conversations.
The unique nature of human voices makes designing a programme suitable for everyone very difficult, but this work, and other studies like it, hope to create a system that will more accurately interpret what is being said.
- Kat Davey



